Getting Started
- Account setup
- Business setup
- Branch setup
- Staff setup
- First product entry
- First sale
Hwɛso Ma Me Support
Get Help with Hwɛso Ma Me Setup and Daily Operations
Use these support areas to identify the Hwɛso Ma Me topic you need help with, then send the details through an officially confirmed Business Pilot contact channel....
Support areas
Choose the area that best describes your question
Include the business, branch and task context that will help Business Pilot understand the issue. Do not place passwords or other login credentials in an enquiry.
Products and Inventory
- Product creation
- Categories, brands and models
- Stock entry
- Stock adjustments
- Branch transfers
- Smart Import
Sales and Payments
- Sales entry
- Receipts
- Customers
- Payments
- Debtors
- Corrections and refunds
Repairs
- Device intake
- Diagnosis
- Charges
- Deposits
- Repair statuses
- Ready-for-pickup and completion
Stock Taking and Warehouse
- Count sessions
- Variances
- Warehouse stock
- Goods received
- Wholesale sales
- Dispatches
Staff and Access
- Staff accounts
- Roles
- Permissions
- Branch access
Billing and Account
- Pricing enquiries
- Subscription enquiries
- Business changes
- Account assistance
Data and Privacy
- Account data
- Business records
- Privacy questions
- Data correction requests
Prepare a useful request
Describe what you were doing and what needs attention
Where appropriate, include the Hwɛso Ma Me area, business or branch context, the relevant record reference, what you expected and what happened. Avoid sending passwords, payment-card details or unrelated personal information.