1. Scope and product responsibility
Hwɛso Ma Me is provided as a Business Pilot product. This policy applies to information processed in connection with Hwɛso Ma Me accounts, business use and related support activities.
2. Information that may be collected
Business and account information may be collected when an account is established, configured, supported or updated. This may include business details, authorised user details, branch information and information provided during support enquiries.
Hwɛso Ma Me may also process staff, customer, product, inventory, sales, repair, payment, branch and warehouse records entered by authorised users as part of the business operations managed in the service.
3. How information may be used
Information may be used to operate Hwɛso Ma Me, provide requested functions, maintain business records, respond to support needs, secure accounts and systems, diagnose problems, and improve the service.
4. Business-user responsibilities
Business users are responsible for entering and using information lawfully, keeping their records appropriate for their business purpose, and ensuring that staff members only access information they are authorised to use.
5. Roles and permissions
Access to Hwɛso Ma Me information may depend on roles, permissions, branch access and other controls configured for authorised users. Business owners and authorised administrators are responsible for reviewing the access they grant to staff.
6. Safeguards and security limitations
Reasonable technical and organisational safeguards are used to help protect Hwɛso Ma Me information against inappropriate access, loss or misuse. No online system, transmission method or storage environment can guarantee absolute security.
7. Retention
Information may be retained as required for business operations, service delivery, applicable agreements, account support, record integrity or applicable obligations. The relevant circumstances may differ between businesses and record types.
8. Correction and assistance
Users may request correction or assistance through confirmed Business Pilot contact channels. A request should include enough account and record context to identify the matter without sharing passwords or unnecessary sensitive information.
9. Policy updates
This policy may be updated when Hwɛso Ma Me services, business practices or relevant obligations change. The updated date on this page will indicate when the published wording was last revised.
10. Contact
For privacy questions, contact Business Pilot on 0599993914 by call, text or WhatsApp. Refer to the Hwɛso Ma Me contact page for current public contact information.