1. Review before payment
Customers should review the quotation or agreement before payment, including the described service, scope, charges, delivery or onboarding responsibilities, and any relevant cancellation terms.
2. Different service components
Subscription, onboarding, setup, training and optional service costs may be treated differently because the timing, work and delivery associated with each component may differ. The confirmed quotation or agreement provides the relevant starting point.
3. Work already delivered
Completed or partly delivered work may affect refund eligibility. The review may consider configuration work, onboarding activity, training, support, access already provided and other services completed before the request.
4. Cancellation requests
Cancellation does not automatically guarantee a refund. Business Pilot will review the service purchased, the applicable agreement, payment position, work completed and the reason and timing of the request.
5. Approved refunds
If a refund is approved, the method and timing may depend on the original payment method and payment-provider processing. No fixed processing period is promised by this policy.
6. Information for a request
Customers should contact Business Pilot with enough payment and account details to identify the transaction and service. Do not send passwords, full payment-card details or unrelated sensitive information.
7. Final review
Final decisions depend on the confirmed agreement and the circumstances of the request. Business Pilot will consider the relevant information reasonably and communicate the outcome through a confirmed contact channel.
8. Contact
Refund or cancellation enquiries may be made to Business Pilot on 0599993914 by call, text or WhatsApp. Requests remain subject to the review approach described in this policy. Refer to the Hwɛso Ma Me contact page for current public contact information.